Faq

You’ll get a confirmation email once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Please check your spam/junk mail folders for this email, it may be there by mistake. If you still haven’t received any emails, reach out to our Customer Service team.

We always resend your confirmation email a few days before check-in. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account. If you still need us to resend your confirmation email please reach out to our Customer Service team.

First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account.

It’s not possible to change any personal details like the guest name or email address.

Your confirmation email will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.

We always resend your confirmation email a few days before check-in. If you have a Booking.com account, you can also find your confirmation under the Bookings section in your account.

Most of our tickets are confirmed instantly when you purchase. To confirm your order, we send both an email and an SMS message. The SMS message is a back-up in case you ever have trouble accessing the email.

Some tickets require manual handling; during working hours this can lead to a delay of up to one hour. If you booked while the venue was closed, we may only be able to send your ticket once the venue is open.

If you encounter a limitation during checkout that stops you ordering the number of tickets you would like, please be aware that this is imposed by the venue. It is possible to complete multiple orders to finish with your desired number of tickets, but our partner venues generally frown on this and may refuse you entry.

If you didn’t receive your tickets within 30 minutes, check for any email communications from us (e.g. payment failed, technical issue, last-minute unavailability) including your Spam/Junk folder. You should have also received an SMS with a link to easily access them via our app.

98% of our tickets are delivered within 15 minutes; some of them require manual processing and can take up to 30 minutes. Once your tickets are ready, you will be able to access them via the order confirmation page or via the email we sent you. You will also receive an SMS with a link to easily access the tickets via our app.

Most of our activities come with a 24-hour free cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund.

You’ll find more information regarding your booking’s cancellation policy on your voucher. Your booking will either be fully refundable, partially refundable or non-refundable depending on the activity provider’s policy. All cancelable bookings will display a deadline for cancellation on the voucher.

Yes. One-way car rental deals are quite common, as they give people even more freedom to explore and enjoy their rental. However, rental companies will often charge a One Way Fee (or ‘drop charge’) to cover the cost of returning the car to its original location. As the world’s biggest online car rental service, we can help you find a one-way rental car with a low Fee – or no Fee at all.

As the world’s biggest online car rental service, we specialize in finding the cheapest car rental deals from major brands such as Hertz, Avis, Alamo, and Budget. Daily, weekly, or monthly car rentals… just fill in our search form to compare deals from different companies – and find out how much you can save when you rent a car from us.